Appointments
Routine appointments
To book an appointment, please follow our online care-navigation link. Our team assesses each enquiry and, depending upon your enquiry, will contact you to arrange an appointment with a suitable clinician or provide advice by text or phone. Need help with the link? Call our reception, and a team member will assist you in submitting the form for you by asking necessary questions and following the process you would be doing yourself online.
Your GP surgery should be your first point of contact if you are concerned about your health.
Appointments can take place face-to-face by phone, or video call, depending on your preference and clinical needs.
A range of healthcare professionals work at your practice and the wider community to help you get the right care when needed. This means a GP might see you, but you could also be seen by another trained professional, such as a practice nurse, community pharmacist, or physiotherapist.
Arriving late to your in person appointment:
If you arrive 10 minutes or more late for your appointment, you will be asked to re-book. This is to ensure that our clinics run on time.
Telephone Consultations:
When booking a telephone consultation, please note that while we strive to provide timely care, we are unable to give a specific time for when the Clinician will call. Instead, you will be given a 3-hour window during which the doctor will contact you. Please ensure you are available during this time.
Urgent appointments
If you have a life threatening emergency call 999 or attend A&E, If you need an urgent clinical appointment for non-life threatening condition either call the surgery or attend in person and inform that you need an urgent appointment stating your condition.
Please follow our online care-navigation link. Our team assesses each enquiry and, depending on the urgency and type of enquiry, will contact you to arrange an appointment with a suitable clinician or provide advice by phone or text.
If you are feeling overwhelmed and need urgent help because you are worried that you might harm yourself or someone else, contact your local mental health crisis line. Trained professionals are there to help you 24 hours a day, 365 days a year by calling Mental Health Direct free on 0800 995 1000
For more information on finding the right NHS help visit Urgent care
Cancelling your appointment
- You can cancel any appointment you have scheduled in our practice via NHS App
- Also, if your appointment is face-to-face, you receive a reminder SMS 24 hours before your appointment with an active cancellation link. You can cancel your appointment via that link.
- Or you can Call our reception, and a team member will assist you.
Home visits
Home visits are strictly for patients who are medically housebound, and requests for visits should be made as early as possible. Your GP will only visit you at home if they think your medical condition requires it and will also decide how urgently a visit is needed.
A community nurse may also visit you at home if your GP refers you.
A health visitor should also visit you at home if you have recently had a baby.
Appointments
Routine appointments
To book an appointment, please follow our online care-navigation link. Our team assesses each enquiry and, depending upon your enquiry, will contact you to arrange an appointment with a suitable clinician or provide advice by text or phone. Need help with the link? Call our reception, and a team member will assist you in submitting the form for you by asking necessary questions and following the process you would be doing yourself online.
Your GP surgery should be your first point of contact if you are concerned about your health.
Appointments can take place face-to-face by phone, or video call, depending on your preference and clinical needs.
A range of healthcare professionals work at your practice and the wider community to help you get the right care when needed. This means a GP might see you, but you could also be seen by another trained professional, such as a practice nurse, community pharmacist, or physiotherapist.
Arriving late to your in person appointment:
If you arrive 10 minutes or more late for your appointment, you will be asked to re-book. This is to ensure that our clinics run on time.
Telephone Consultations:
When booking a telephone consultation, please note that while we strive to provide timely care, we are unable to give a specific time for when the Clinician will call. Instead, you will be given a 3-hour window during which the doctor will contact you. Please ensure you are available during this time.
Urgent appointments
If you have a life threatening emergency call 999 or attend A&E, If you need an urgent clinical appointment for non-life threatening condition either call the surgery or attend in person and inform that you need an urgent appointment stating your condition.
Please follow our online care-navigation link. Our team assesses each enquiry and, depending on the urgency and type of enquiry, will contact you to arrange an appointment with a suitable clinician or provide advice by phone or text. Need help with the link? Call our reception, and a team member will assist you in submitting the form for you by asking the necessary questions.
Please note that we handle urgent and routine appointment requests through the same process. When you submit your inquiry, your appointment will be scheduled based on the urgency of your need and our current appointment availability.
If you are feeling overwhelmed and need urgent help because you are worried that you might harm yourself or someone else, contact your local mental health crisis line. Trained professionals are there to help you 24 hours a day, 365 days a year by calling Mental Health Direct free on 0800 995 1000
For more information on finding the right NHS help visit Urgent care
Cancelling your appointment
- You can cancel any appointment you have scheduled in our practice via NHS App
- Also, if your appointment is face-to-face, you receive a reminder SMS 24 hours before your appointment with an active cancellation link. You can cancel your appointment via that link.
- Or you can Call our reception, and a team member will assist you.
Home visits
Home visits are strictly for patients who are medically housebound, and requests for visits should be made as early as possible. Your GP will only visit you at home if they think your medical condition requires it and will also decide how urgently a visit is needed.
A community nurse may also visit you at home if your GP refers you.
A health visitor should also visit you at home if you have recently had a baby.